Is the program different if my fee is waived?
No. You get the same coursework, the same recorded coursework time, the same certificate and detailed activity report, and the same verification code as a participant who paid.
Will my court or officer see that my fee was waived?
Your certificate, hour log, and activity report do not show what you paid or whether your fee was waived, and neither does the verification portal. If a partner referred you, they already know, because they requested the waiver.
Do I have to pay anything later?
No. A waiver covers the whole program fee for that enrollment. There is nothing to pay, now or later.
I do not have a lawyer. Can I still ask for help?
Yes. If you receive SNAP, Medicaid, SSI, or TANF, or a court waived your fees, sign in and upload one document through our secure fee waiver form. If you have a question first, email info@thefoundationofchange.org with your name and account email, and please do not attach documents.
What happens to the document I upload?
It goes straight to private storage, never email. Only our staff can open it, and our review tool logs each time they do. We delete it as soon as we approve or deny your request, or after 7 days if we have not reviewed it. We keep only a record of the program, our decision, and the date.
Can my probation officer or caseworker refer me?
Yes, through our free referral portal. Partners start without fee-waiver permission, and we approve it partner by partner. If the person referring you is not approved for waivers yet, a referral from your attorney or legal aid office still works.
I was approved, but I am being asked to pay. What should I do?
Make sure you are signed in with the email address your referrer used, or the account you uploaded your document from, because waivers are matched to that address. If you are still asked to pay, stop before paying and email us.
I already paid. Can I get the fee back?
Program fees are generally final because access starts right away, but refund requests are reviewed case by case. Email us with your account details and see our refund policy.
Does a waiver mean my court will accept the program?
No. A waiver covers the program fee only. Many courts, probation departments and schools accept online community service, and each sets its own rules, so check with yours. We provide a letter of introduction and a verification code to make that easy.